It was a busy March day, about a year ago. I was on my home from work and the phone rang. It was an unrecognized number with a 303 area code. When I answered, (expecting a tele-marketer) I was surprised to be introduced to Barb, a lung nurse from National Jewish Health in Denver.
It was evident as soon as she began speaking that this place was so different. She wasn't just calling to get insurance information or schedule my trip ~ she was calling to get to know me. I could tell that she cared about me and she didn't even know me.
At the end of our conversation, she asked what my biggest hope was for in this trip to National Jewish. I said in a dream scenario I would like be hospitalized less often & to stop taking steroids. Barb responded, "Oh Toni, your dreams aren't big enough! We're going to do so much more for you!"
